Returns & Refunds

30-day returns

You can request a change-of-mind return within 30 days of delivery. Mats must be unused, clean and in their original condition. Please check the size guide before ordering.

Email info@coldstartcollective.com.au with your order number to start a return. Please wait for our return instructions before sending anything back.

For change-of-mind returns, you arrange and pay for return postage. Once the returned goods have been assessed and accepted, the product price will be refunded to your original payment method. Any shipping you paid, such as express or international, is not refunded for change-of-mind returns. We do not charge a restocking fee.

Faulty, damaged or incorrect goods

If something is wrong with your order, contact us with your order number and photos where possible. We will assess the issue and arrange the appropriate remedy, and we cover return postage. The 30-day change-of-mind window does not limit your rights for faulty goods.

Your consumer rights

Nothing in this policy excludes or limits your rights under Australian Consumer Law. If a product has a major failure, you may choose a refund or replacement. Other remedies may apply depending on the problem.

International returns

Change-of-mind returns from outside Australia are at your cost, including return postage. Customs duties and import taxes already paid to your own country cannot be refunded by us.

Print variations

Screen colours and product visualisations may differ slightly from the finished print. Allow 1–2 cm variation in size and print placement. If you believe the product is faulty or does not match its description, please contact us so we can assess it.

Cancellations

Contact us as soon as possible if you wish to cancel. Because every set is printed to order, cancellation may not be possible once production has started. This does not affect your consumer rights.